The returned product must be unused, unwashed and not damaged.
We are a small group of artist who try their best to make cool stuff without an investor and avoid mass production.
So we would be happy if you support us by being a serious buyer not order just for fun. ;)
To return an order please e-mail us at firstname.lastname@example.org
The request must include the information of your order such as order number, product name, size and the reason for the return.
chapteroneberlin.com does not provide free returns and does not cover the return shipping costs.
The refund will be transferred back to your bank or paypal account.
If 14 days have gone by since delivery date, unfortunately we can’t offer you a refund or exchange.We will not accept the product that has been used, washed or damaged.
** If the returned product does not meet our return policy. We will refund you only 10% of purchased price for a refund and use the product for donation.More information
So we will reply you back as soon as we can. Please note that we can not reply you during events. If you contact us with the existed questions in FAQs, we will not reply. I hope you understand.We want to have you as friends or fans more than customer :)