Return :

Our policy lasts 14 days. If 14 days have gone by since the arrival of your order, unfortunately we can not offer you
a refund or exchange. To be eligible for a return, your item must be unused, unwashed, undamaged and in the same condition
that you received it. It must also be in the original packaging.

To return an order please e-mail us at : chapterone_online@yahoo.com

Please note that for hygienic reasons we cannot give a refund for the mask or face mask.

Non-returnable items :
- Gift cards.
- Face Mask (for hygiene reasons are strictly non returnable).
- Sale products.
- Some health and personal care items.

 

To complete your return, we require a receipt or proof of purchase. The request must include the information of your order such as order number, product name, size and the reason for the return.

 

Shipping (Retoure) :

You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over €50, you should consider using a shipping with tracking service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Attention : Please understand that we can only take back the product that have been ordered in our Chapteroneberlin.com
Online-Shop. Items bought in stationary trade, fairs, events or through another partner online shop cannot be returned in
the Chapteroneberlin.com Online-Shop can be claimed, returned or refunded.

Durch die Nutzung unserer Website erklärst Du dich mit dem Einsatz von Cookies einverstanden.
You have successfully subscribed!