These are mostly asked questions. We hope this can help you. Otherwise contact us info@chapteroneberlin.com
We use asian size, which is usually half or one size smaller than average german size. Please see the Size Guide.
No we don't have a store at the moment. We do only online shop and events. Please follow us for news and update.

But "GOOD NEWS" we have partner shops in some cities in Germany, which you can have a look and buy. Please see the partner area.
We send the product only via DHL in Germany and European Union.

More information

Shipping Information

you can return within 14 days after receiving the product.

The returned product must be unused, unwashed and not damaged.

We are a small group of artist who try their best to make cool stuff without an investor and avoid mass production.

So we would be happy if you support us by being a serious buyer not order just for fun. ;)

To return an order please e-mail us at chapterone_online@yahoo.com

The request must include the information of your order such as order number, product name, size and the reason for the return.

chapteroneberlin.com does not provide free returns and does not cover the return shipping costs.

You will get the money back when we receive returned product and check.

The refund will be transferred back to your bank or paypal account.

If 14 days have gone by since delivery date, unfortunately we can’t offer you a refund or exchange.

We will not accept the product that has been used, washed or damaged.

** If the returned product does not meet our return policy. We will refund you only 10% of purchased price for a refund and use the product for donation.

More information

Refund Policy

Please read through the FAQs first. If you can not find any answer here, feel free to contact us. We would like to help you.
We are a few artists in team and doing this as a hobby or part-time job.

So we will reply you back as soon as we can. Please note that we can not reply you during events. If you contact us with the existed questions in FAQs, we will not reply. I hope you understand.

We want to have you as friends or fans more than customer :)
The office and base stock is in Berlin, Germany and we ship from here.
We try to make 3-4 new designs per year.
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